Effective Date: April 23, 2025
Medina Enterprises Pty. Ltd. (“ClickSquad,” “we,” “us,” or “our”), ABN 56 616 410 827, operates https://clicksquad.com.au and is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Scope and Acceptance
By accessing or using our website, submitting information through forms, or engaging our services, you agree to the collection, use, disclosure, and handling of your personal information as described in this Privacy Policy.
2. What Information We Collect (APP 3 & 5)
We collect only the personal information reasonably necessary to provide our services and operate our digital marketing agency. Categories include:
Identity Data: Name, title, company name, ABN.
Contact Data: Email address, phone number, business address.
Technical Data: IP address, browser type/version, device identifiers, operating system, and referring website URL.
Usage Data: Pages visited, links clicked, time spent on pages, and form submissions.
Marketing Data: Preferences, communication consents, and interaction history.
Professional Data: Job title, industry, and marketing budget.
3. How We Collect Information
Direct Collection: Via website forms, email, phone calls, or in-person meetings.
Automated Technologies: Cookies, beacons, and analytics tools (see Section 8).
Third Parties: Service providers (e.g., CRM, email platform), publicly available sources, and professional networks.
4. Use of Personal Information (APP 6)
We use your information to:
Provide, manage, and improve our services.
Communicate about projects, proposals, invoices, and support.
Send marketing materials, newsletters, and event invitations (with opt-out).
Analyze usage and performance to optimize campaigns.
Comply with legal obligations.
5. Anonymity & Pseudonymity (APP 2)
Where lawful and practicable, you may interact with us anonymously or under a pseudonym (e.g., request a quote without identifying yourself). Certain services require identification to fulfill contractual obligations.
6. Direct Marketing & Opt-Out (APP 7)
We may send you marketing communications about our services. You can opt out at any time by:
Clicking the “unsubscribe” link in emails.
Emailing paul@clicksquad.com.au with “Unsubscribe” in the subject.
Updating your preferences on our Cookie Settings page.
7. Disclosure of Personal Information (APP 6)
We disclose personal information only to:
Service Providers: CRM systems, email platforms, analytics, and advertising partners.
Legal and Regulatory Bodies: As required by law or in response to lawful requests.
Business Transactions: In the event of a merger, acquisition, or sale of assets (with confidentiality safeguards). We do not sell or trade your personal data.
8. Cookies & Analytics (APP 1)
We use cookies, web beacons, pixels, and similar tracking technologies (“Cookies”) to collect Technical Data and Usage Data about how you interact with our website. Cookies help us provide a better user experience, analyze site performance, and deliver relevant content and advertising. We place both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until expired or deleted).
Types of Cookies We Use:
Essential Cookies: Required for core site functionality (e.g., secure login, form submission).
Performance/Analytics Cookies: Collect anonymous data on page visits, click paths, and website usage to help us improve our site.
Functional Cookies: Remember your preferences (e.g., language, region) to enhance your experience.
Targeting/Advertising Cookies: Track your browsing habits to deliver tailored advertising and measure ad campaign performance.
Managing Cookies: We do not maintain a separate cookie settings page. You can manage or disable cookies directly through your browser settings. Most browsers allow you to:
View and delete cookies: Open your browser’s preferences or settings menu and locate the “Privacy” or “Security” section.
Block or restrict cookies: Adjust settings to refuse or restrict cookies from all or specific websites.
Opt-out of third-party cookies: Some advertising services provide opt-out pages (e.g., Google Ads Settings).
For detailed instructions on how to manage cookies in your browser, visit: https://www.allaboutcookies.org or consult your browser’s help documentation.
Disabling cookies may limit certain features or functionality of our website.
9. Cross-Border Transfers (APP 8) Cross-Border Transfers (APP 8)
If we transfer personal information outside Australia, we ensure equivalent protections by using:
Standard Contractual Clauses (SCCs).
Privacy Shield frameworks where applicable.
10. Security (APP 11)
We implement reasonable security measures, including SSL/TLS encryption, access controls, staff training, and regular audits to protect against unauthorized access, disclosure, alteration, or destruction of personal information.
11. Access, Correction & Deletion (APP 12 & 13)
You have the right to:
Access: Request a copy of your personal information.
Correction: Request corrections or updates to your data.
Deletion: Request erasure where there is no legal requirement to retain it. Submit requests to paul@clicksquad.com.au. We will respond within 30 days.
12. Complaints Handling (APP 1)
If you believe we have breached this policy or the APPs, please:
Email us at paul@clicksquad.com.au with details of your complaint.
We will acknowledge within 5 business days and investigate within 30 days.
If unsatisfied, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.
13. Government Identifiers (APP 9)
We do not collect, use, or disclose government-issued identifiers (e.g., driver’s licence numbers, tax file numbers) unless required by law or expressly provided by you for a specific service.
14. Children
Our services are not directed to children under 18. We do not knowingly collect personal data from minors.
15. Updates to This Policy
We may update this Privacy Policy at any time. The effective date will reflect the latest revision. We will notify affected individuals of material changes via email or website banner.
16. Contact Us
If you have any questions or concerns about this policy, please contact:
Privacy Officer
Medina Enterprises Pty. Ltd.
Paul Medina
Email: paul@clicksquad.com.au
Address: 10-12 Moreland Road, Brunswick East, VIC 3057, Australia
